Customer Service

Returns and Exchanges

Tickets are nonrefundable and non-transferable.

Your complete satisfaction with our products is guaranteed. If for any reason you are not satisfied with a product, please do not hesitate to return or exchange it within 90 days of your purchase date.

Simply enclose the shipping form you received with your order or a copy of your purchase receipt and note the reason for your return/exchange. Be sure to include your daytime telephone number and contact name. If you are exchanging an item please provide your complete return shipping address and exchange details. There is an exchange postage fee equal to the original cost of shipping. You can either include a check payable to Pebble Beach Concours or we will use your original credit card information.

We will refund shipping charges only if we've sent the wrong item or the item is defective.

Allow seven to ten business days for the credit or exchange item to be returned to you. If you would like to check the status of your return or exchange please contact a customer service representative at 831-622-1700 or via email at

Send the item back to us at the address below.

Pebble Beach Concours
Attention: Returns
P.O. Box 222860
Carmel, CA 93922

Credit Card Refunds
Credits will be placed on the card used for the original purchase. It may take up to two billing cycles for the credit to appear on your statement.

Contact Us
Regarding General Admission Tickets: 877-693-0009 
Regarding Club d'Elegance Tickets or Collectibles: 831-622-1700
Fax: 831-622-9100 

9:00 a.m. – 5:00 p.m. PST, Monday–Friday